Terms & Conditions

Effective Date: March 2026
Last Updated: March 2026

1. Acceptance of Terms

By accessing or using the Portalupi Wine Company website (portalupiwine.com), purchasing products, booking tasting experiences, enrolling in the wine club, or otherwise engaging with our services, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.

Portalupi Wine Company reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

2. Age Requirement

You must be at least 21 years of age to purchase, receive, or consume alcoholic beverages. By placing an order on our website, enrolling in our wine club, or booking a tasting, you confirm that you are 21 years of age or older and that the intended recipient of any wine shipment is also 21 years of age or older.

Portalupi Wine Company reserves the right to refuse service to any person who cannot verify their age. A valid government-issued photo ID may be required upon delivery of wine shipments. Delivery carriers are authorized to request proof of age and will not leave packages with an unverified recipient.

3. Online Shop & Orders

3.1 Product Information

We make every effort to accurately describe our wines, merchandise, and gift items on our website, including vintage, varietal, appellation, tasting notes, and pricing. However, we reserve the right to correct any errors or inaccuracies and to update information at any time without prior notice. Product availability is subject to change without notice.

3.2 Pricing

All prices are listed in U.S. dollars and are subject to applicable state and local sales taxes. We reserve the right to modify pricing at any time. In the event of a pricing error, we will contact you prior to processing your order and provide the option to proceed at the correct price or cancel your order for a full refund.

3.3 Order Acceptance

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. You will receive an order confirmation email once your order has been accepted and processed. Portalupi Wine Company is not responsible for orders that are declined due to payment issues, product unavailability, or suspected fraudulent activity.

3.4 Payment

We accept major credit and debit cards and other payment methods as indicated at checkout. By submitting payment, you represent that you are authorized to use the payment method provided. All transactions are processed through our secure, PCI-compliant payment processor. Portalupi Wine Company does not store full payment card details on our servers.

4. Shipping & Delivery

4.1 Shipping Availability

Portalupi Wine Company ships wine directly to consumers in states where direct-to-consumer wine shipping is permitted by law. It is the responsibility of the purchaser to verify that wine shipments are legal in their state and locality. We cannot ship to states where direct wine shipment is prohibited. A current list of states we ship to is available on our website.

4.2 Adult Signature Required

All wine shipments require an adult signature (21+) upon delivery. Please ensure that an eligible adult will be available to receive your shipment. If delivery is unsuccessful after multiple attempts, the carrier may return the package to us. Re-shipment fees may apply.

4.3 Shipping Costs & Times

Shipping costs are calculated at checkout based on destination, order size, and selected shipping method. Wine club members receive shipments at the discounted penny shipping rate as described in their membership tier. Estimated delivery times are provided as a courtesy and are not guaranteed. Portalupi Wine Company is not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.

4.4 Risk of Loss

Title and risk of loss for all products pass to you upon delivery to the carrier. If your order arrives damaged, please contact us within 5 business days of delivery with photos of the damaged packaging and product. We will work with you to arrange a replacement or refund at our discretion.

4.5 Heat & Weather Policy

Wine is sensitive to extreme temperatures. During summer months or periods of high heat, we strongly recommend selecting expedited shipping and/or adding ice packs at checkout. Portalupi Wine Company is not responsible for damage to wine caused by heat or weather conditions during transit when standard shipping is selected in warm weather.

5. Returns & Refunds

Due to the perishable nature of wine and regulations governing the return of alcoholic beverages, we are generally unable to accept returns. However, if you receive a wine that is corked, flawed, or damaged in transit, please contact us within 5 business days of receipt. We will evaluate the claim and, at our discretion, offer a replacement bottle, store credit, or refund.

Merchandise and gift items (non-wine products) may be returned in original, unused condition within 14 days of receipt for a refund or exchange, excluding original shipping charges. Return shipping costs are the responsibility of the customer unless the return is due to our error.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. The types of cookies we use include:

• Essential cookies: Required for the website to function properly, including shopping cart functionality and session management
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant content and measure the effectiveness of our campaigns

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may limit the functionality of our website. California residents may also use a Global Privacy Control (GPC) browser signal to opt out of certain data sharing, which we will honor as required by the CPRA.

7. Email Marketing

If you join our wine club, subscribe to our mailing list, or opt in at the time of purchase or booking, we will send you emails about new releases, upcoming events, promotions, and winery news. You may unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us directly. We comply with the federal CAN-SPAM Act and all applicable email marketing regulations.

8. Age Verification and Minors

Portalupi Wine sells and ships alcoholic beverages. Our website and services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. By using our website, placing an order, or booking a tasting, you confirm that you are of legal drinking age in your jurisdiction.

If we become aware that we have inadvertently collected information from someone under the age of 21, we will promptly delete that information from our records.

9. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction. All payment transactions on our website are encrypted using SSL/TLS technology and processed through PCI-compliant payment processors.

However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security and encourage you to use strong passwords and be cautious when sharing personal information online.

6. Wine Club Membership

6.1 Membership Tiers

Portalupi Wine Company offers three wine club membership tiers: Doppio Appassionato (12 bottles, 2 shipments per year), Primo Appassionato (6 bottles, 2 shipments per year), and Luna Appassionato (4 bottles, 3 shipments per year). Benefits, pricing, and shipment schedules for each tier are described on our website and are subject to change with reasonable advance notice to members.

6.2 Enrollment & Billing

By enrolling in the wine club, you authorize Portalupi Wine Company to charge your payment method on file for each scheduled shipment. You will receive advance notice by email prior to each shipment being processed. It is your responsibility to keep your payment information, shipping address, and contact details current in your member account.

6.3 Member Discounts

Wine club members receive a discount of 10-20% on all wine purchases depending on their membership tier, as described at the time of enrollment. Discounts apply to wine purchases only and may not be combined with other promotions unless expressly stated.

6.4 Shipping

Wine club shipments are delivered for one cent ($.01) per shipment. For members who prefer local pickup, the Luna Appassionato tier with its 20% discount is recommended. Shipments require an adult signature (21+) upon delivery.

6.5 Customization & Selections

Certain membership tiers allow members to customize their wine selections for each shipment. Selection windows and deadlines will be communicated by email prior to each shipment. If no selection is made by the stated deadline, Portalupi Wine Company reserves the right to send a curated selection on your behalf.

6.6 Cancellation Policy

Members may cancel their wine club membership at any time by contacting us at least 15 days prior to the next scheduled shipment processing date. Cancellation requests received after this window may not take effect until the following shipment cycle. Cancellation does not entitle a member to a refund for any shipment already processed or in transit. To cancel, please contact our Wine Club Membership Manager or email us directly.

6.7 Membership Pause

Members who need to temporarily pause their membership due to travel or other circumstances may request a one-time shipment hold by contacting us at least 15 days before the scheduled processing date. Holds are subject to availability and approval.

7. Tasting Room & Experiences

7.1 Reservations

Tasting experiences at our Healdsburg tasting room are available by reservation. We recommend booking in advance, especially on weekends and during peak season. Walk-ins are welcome based on availability. Reservation fees, if applicable, will be disclosed at the time of booking and are non-refundable unless Portalupi Wine Company cancels or reschedules the reservation.

7.2 Cancellation & No-Show Policy

We request at least 48 hours' notice for cancellation or rescheduling of tasting reservations. Cancellations with less than 48 hours' notice or no-shows may result in a cancellation fee as indicated at the time of booking. We reserve the right to release reserved slots if a party is more than 15 minutes late without prior notice.

7.3 Responsible Service

Portalupi Wine Company is committed to the responsible service of alcohol. We reserve the right to refuse service to any guest who appears to be intoxicated or who cannot verify they are of legal drinking age. We do not permit intoxicated guests to purchase wine or participate in tastings. Guests are responsible for arranging safe transportation after their visit.

7.4 Children & Pets

Children are welcome in our tasting room when accompanied by a responsible adult. Our tasting room is dog-friendly in designated areas; please ensure your pet is leashed and well-behaved. Portalupi Wine Company reserves the right to request removal of any pet that causes a disturbance or safety concern.

7.5 Private Events

Inquiries for private events, buyouts, or special experiences at our tasting room are subject to a separate event agreement. Contact us directly for availability, pricing, and terms applicable to private events.

8. Intellectual Property

All content on the Portalupi Wine Company website, including but not limited to text, photographs, graphics, logos, wine labels, and the "Cal-Ital" brand identity, is the exclusive property of Portalupi Wine Company or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from our website without our prior written consent. Personal, non-commercial use of our website content is permitted provided our intellectual property notices remain intact.

9. User Conduct

By using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of these Terms
• Post, transmit, or share any content that is defamatory, offensive, or harmful
• Attempt to gain unauthorized access to any portion of our website or systems
• Use automated tools, bots, or scrapers to extract data from our website without permission
• Impersonate Portalupi Wine Company, its staff, or any other person or entity
• Interfere with the proper functioning of the website or its related services

10. Third-Party Links & Services

Our website may contain links to third-party websites, booking platforms, social media channels, and other external resources. These links are provided for convenience only. Portalupi Wine Company does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party websites. Your use of third-party sites is governed by their respective terms and policies.

11. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Portalupi Wine Company does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Portalupi Wine Company and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services, even if advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the product or service giving rise to the claim.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under or related to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Sonoma County, California.

We encourage you to contact us directly in the event of any concern or dispute before pursuing formal legal action. Many issues can be resolved quickly and informally.

14. Alcohol Compliance & Regulatory Notice

Portalupi Wine Company holds all licenses required to produce, sell, and ship wine under California law and the laws of states in which we are licensed to ship. The purchase, receipt, and consumption of wine is subject to local, state, and federal laws. It is the responsibility of the purchaser to understand and comply with the laws applicable in their jurisdiction. Portalupi Wine Company reserves the right to cancel any order that would violate applicable law.

15. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Portalupi Wine Company

107 North Street
Healdsburg, CA 95448

Phone:
(707) 395-0960
Website:
portalupiwine.com